Stay calm… Call for help!
Know your local emergency phone numbers. We will provide you with free emergency phone stickers; just email us and request them!
Make sure you know where you are and the number that you are calling from. When you call, please speak slowly and clearly. Don't be alarmed if we sound calm on the line. Our dispatchers are specifically trained to calmly gather needed information regardless of urgency of situation.
Do what you can for the patient and prepare for our arrival!
Turn on your porch lights and as many other lights as possible, especially if it is dark. Even consider turning on the four-way flashers on your car, the more lights the better. Send someone to the curb to await our arrival. This will help us identify your house if your address is not clearly marked. If there are obstacles where we will need to roll our ambulance cot and it is possible to move it without injuring yourself, please move it. Do your best to clear the scene for our speedy arrival. If you have any large dogs running loose, please secure them. We can't properly treat your loved one if we are afraid of being bit!
Upon our arrival
Stay calm and be ready to answer questions related to the condition of the patient. If you have any written information from the doctor or the hospital relating to the patient's condition, it would be helpful to have it at hand.
Once we are gone
Rest assured that the patient is in well trained professional hands. Make any necessary phone calls, gather your things and drive to the hospital. If you are upset, have a friend drive you. This may cause you to drive less safely than you would normally. We see this cause accidents and we don't want it to happen to you!